Privacy policy.
Your information matters.

1. Who this policy covers

Oaklands Multispecialty Dental Care Clinic Owerri, Imo State, located at 1 Industrial Layout, MCC Road, after Tracas Motor Park and former ITC Park, at Pass Junction, Eve & Kez Plaza, Owerri, Imo State, Nigeria., is the contact for information you share with the clinic. This notice concerns website visits and general enquiries. Clinical records and consent for treatment are handled separately through the clinic; please ask for the relevant information at your visit.

2. Information and website forms

The appointment-checking form accepts your name, phone number, an optional service selection and an optional note. It checks entries in your browser and does not send an appointment request to the clinic.

Service-page appointment forms accept your name, phone number, the service shown on the page, an optional preferred date and a preferred time of day. They prepare a local review and do not reserve a slot. If you agree to share the displayed details and select “Open WhatsApp to send”, the prepared request is passed to WhatsApp. You must send it there, and the clinic must confirm availability. These form entries are not saved to a website database or sent as analytics events.

The team contact form accepts a name and general message. It prepares a local preview; selecting “Open WhatsApp to send” passes the prepared text to WhatsApp, where you choose whether to send it. The website does not save these form entries to a clinic database. Your browser may separately remember entries through its own autofill settings.

If you contact the clinic by phone, email, WhatsApp or social media, the clinic receives the contact details, account information and message you choose to share. Please do not put medical histories, identification documents, payment details or patient photographs in a public comment or general-enquiry form.

3. TikTok enquiries and lead forms

The clinic’s TikTok account is @imo_dentist_owerri (opens in a new tab). Opening its link takes you to TikTok. TikTok processes your use of its platform under TikTok’s privacy policy (opens in a new tab).

Under the clinic’s adopted policy, TikTok lead forms are limited to your name and phone number. These details are provided to the clinic when you submit the form so staff can respond to your enquiry and arrange an appointment. Treatment questions are discussed directly, not collected as a service-interest field in TikTok. Do not supply diagnoses, symptoms, medical histories, clinical photographs or other sensitive health details through a TikTok lead form.

The clinic’s lead flow also asks you to follow @imo_dentist_owerri. Following the page is a separate TikTok action; it does not replace the privacy notice, authorise unrelated promotional messages or give permission to publish your details. You can use the clinic’s telephone contact for a direct enquiry instead.

When you message the clinic on TikTok, it receives the message and account information TikTok makes available. Public comments can be seen by other users. A social-media interaction is not a confidential clinical consultation or an emergency appointment. TikTok lead forms must not be used to collect information from or about anyone under 18; parents and guardians should contact the clinic directly for a child’s care.

This website uses a TikTok profile link, not an embedded TikTok video, TikTok login or TikTok Pixel. It does not automatically import lead-form responses from TikTok.

4. How information is used

TikTok lead details are used only to answer enquiries and arrange appointments, not for promotional campaigns. General contact information is used to respond to your questions and arrange the next step you request. Website technical information helps deliver pages, understand usage and troubleshoot errors. Where applicable, processing may be based on your consent, steps you request before receiving services, legal obligations, or legitimate interests in answering enquiries and keeping the website reliable, balanced against your rights.

Submitting a general enquiry is not, by itself, a request to publish your information or permission for unrelated promotional messages. You can ask the clinic to stop optional follow-ups. Any separate marketing or patient-media permission should be explained when it is requested.

Access to lead details is limited to authorised clinic staff. Leads are kept in TikTok and WhatsApp for handling enquiries and appointment arrangements. This policy does not describe a CRM, spreadsheet export or automated lead-import integration.

5. Providers and external links

The website is hosted through Manus. Its pages use hosted media, Google Fonts and an embedded Google Maps location. These providers receive the technical information needed to deliver their services. WhatsApp, TikTok, Facebook, LinkedIn and Google review links open services with their own privacy practices. The clinic does not control those platforms.

Opening a prepared WhatsApp message shares its text with that service. Email and telephone enquiries use your chosen communications provider. Service providers may process information outside Nigeria; their policies explain their locations and safeguards. Contact the clinic before sharing information if you need details about a particular provider or transfer.

Information may also need to be disclosed where required by law. This page does not authorise publishing patient details; photographs and testimonials require separate permission.

6. Cookies, privacy choices and analytics

Hosting and third-party services may process your IP address, browser and device details, requested page and request time. Optional Umami analytics and the embedded Google map stay off until you choose to allow them. Select “Essential only” to decline both, “Allow optional” to enable both, or “Customise” to select each independently. The website remains usable if you decline. You can reopen “Cookie settings” at the bottom of any page to change or withdraw your choice.

We save your choice, its version and its timestamp in this browser’s local storage under “oaklands-privacy-choice-v1” for up to 180 days, then ask again. This preference is necessary to remember what you allowed; it is not a tracking cookie. If browser storage is unavailable, the choice applies to the current page session only.

When analytics is allowed, the website sends basic page-view measurements without form entries, query strings, referrers or treatment-specific service-page names. The tracker does not load before analytics consent and further page-view tracking stops when it is withdrawn. The browser’s Do Not Track signal is respected for these measurements.

Google Maps may use its own cookies or storage and receives technical data when it loads. You may allow it separately, or deliberately select “Load Google map once” for the current page without enabling analytics. Directions links work without loading the embedded map. Essential hosting, hosted images and Google Fonts still make the requests needed to display the website; consent settings do not block those requests or the external services you choose to open.

The current website contact forms do not use cookies or local storage to save your entries, and they do not send field values as custom analytics events. Third-party services may use their own cookies or storage under their policies. The “Copy Address” button writes the clinic’s address to your clipboard only when you activate it; it does not read your clipboard.

7. Retention and security

Local form previews are not a clinic record or a saved submission. Under the clinic’s adopted retention policy, lead enquiries that do not become patients are deleted from clinic-controlled records 90 days after submission, unless a legal obligation requires retention. This is the clinic’s chosen enquiry-retention period, not a statement that the law requires 90 days.

If an enquiry results in patient care, clinical records are handled separately and retained according to applicable professional and legal duties. The 90-day enquiry rule does not apply to those clinical records. TikTok and WhatsApp may retain information independently under their own policies; the clinic’s deletion policy covers records and copies it controls. Contact the clinic for a deletion request or information about any applicable retention exception.

No website or messaging service can guarantee absolute security. Use general enquiries to arrange contact rather than sending sensitive medical information, and call the clinic to discuss an appropriate way to share clinical documents.

8. Your choices and rights

Depending on the applicable law and circumstances, you can request information about processing, access or correction, deletion, restriction, portability, or object to processing. You can withdraw consent where processing relies on it, without affecting earlier lawful processing. Some requests are subject to legal exceptions, and the clinic may need to verify your identity.

Use the contact details below for requests concerning information held by the clinic. Requests concerning your TikTok account or TikTok’s own processing should be directed to TikTok. You can also contact the Nigeria Data Protection Commission (opens in a new tab) about a data-protection concern.

9. Patient privacy and children

Dental health information is sensitive. This website is not a patient-record portal. Children should have a parent or guardian arrange enquiries and care, and social-platform age rules still apply. Avoid identifying a child or sharing treatment details in public comments.

Permission for a patient photograph or testimonial is separate from permission for treatment or an enquiry. Contact the clinic if you have a concern about approved content showing you or a child for whom you have authority to act.

10. Contact and updates

For privacy questions, please identify your request as a privacy enquiry when contacting Oaklands Multispecialty Dental Care Clinic Owerri, Imo State.

This notice will be updated when the website or enquiry practices change. The revision date is shown at the top of this page. Check this notice before using a new contact feature or submitting a new type of information.